Q: This is my first time in NYC. Is there someone I can contact for assistance?
A: Welcome to NYC! First please read through the Guest Info tab as most of your questions may be already answered here. If you still need help, you can email our hospitality team at hospitality@legacies ofwar.org with your specific questions.
Q: What time does the event start/end?
A: Doors to Wallace Hall will open at 6PM. Event will end promptly at 11PM.
Q: Is there free Wifi at Wallace Hall?
A: Wifi is available at Wallace Hall. If you are experiencing slow connection with Mobile Bidding, please ask one of our bidding assistance for access code.
Q: What is the FMP weather policy?
A: Event will take place rain or shine. Event will be held indoors at Wallace Hall. In case of a weather emergency, the staff will make an announcement in advance.
Q: Do I need to bring anything to the event?
A: All guest should have registered and pre-purchased their ticket online. At guest check-in, our attendants will verify your payment information and cell number for Mobile Bidding during the silent auction. Our vendors at the Night Market will have their own payment methods which may include credit card, check or cash payments.
Q: Do the Night Market vendors accept debit/credit?
A: The vendors will have their own payment methods which may include credit card, debit, check or cash payments.
Q: Where can I park at Wallace Hall?
A: There is street parking available however please check signs and read carefully for any parking restrictions. Legacies of War is not responsibility for any parking tickets or violations. Nearby parking garages are also available but can be pricey. You can check parking sites ParkWiz or Best Parking for discounted parking prices. The closest parking garage is NYC Parking Millenium Garage Corp. located at 5 East 85 Street, New York, NY 10028 (between Madison & Park Avenue).
Q: Are underage children allowed to attend?
A: Event is tailored for adults 18 years and older. Bartenders will not serve anyone under 21 years old. You may be asked to show your ID.
Q: When will tickets be available to purchase?
A: Tickets are available now for online purchase. Click here to go to our Ticket page on our website.
Q: Where can I purchase tickets?
A: Click here to go to our Ticket tab on our website.
Q: Is it possible to purchase my ticket at the event?
A: We cannot guarantee the availability of tickets at the door and strongly advise purchasing tickets in advance online. To purchase tickets, please click here to go to our Ticket tab on our website.
Q: When purchasing tickets online, which forms of payments are acceptable?
A: Most major credit cards are accepted for online purchasing.
Q: What if I want to pay for ticket(s) with checks or cash payments?
A: Please email firstname.lastname@example.org for additional assistance.
Q: How do I get help in purchasing online tickets?
A: If you are having trouble purchasing tickets, please email email@example.com.
Q: Do I need to bring a printout of my ticket(s) to the event?
A: Once you have registered online, we will have a record of the number of tickets you have purchased. There is no need to print out your receipt. You may also show your emailed receipt on your phone at guest check-in.
LEGACIES OF WAR
Q: Where can I learn more about Legacies of War and how to donate?
A: Please visit our website to learn more about the work we to do to make Laos safe from the dangers of millions of leftover bombs http://legaciesofwar.org/. Donations can be made here and also at the event. Your donations go directly to help Legacies continue to accomplish our decade-long goals of decreasing the high number of leftover, unexploded bombs in Laos and save lives.
Q; Can I make a donation at the event?
A: Monetary donations are welcome and can be entered on our Mobile Bidding site, our event website, and onsite at guest check-in or with any of our bidding assistants.
Q: Do all funds/donations go directly to Legacies of War?
A: Proceeds from this event will go towards Legacies of War operation and programing.
Q: Which forms of payments are acceptable at the event?
A: Most major credit cards are accepted for payment as well as check and cash payment. If cash payment, exact change is requested at time of payment as organizers will not have cash onsite.
Q: When will the Silent Auction close?
A: Silent Auction will closed at 9:30PM during the event on October 15th.
Q: How do I find out if my bid won?
A: Winning bid notifications will be sent to your mobile device when the Silent Auction has closed. You may also ask one of our bidding assistants for help to look up your bidding information.
Q: Where do I pick up my auction items?
A: A bidding assistant will be happy to verify your winning item(s) and carefully package item(s) for you to take home.
Q: How can I participate in Online/Mobile Bidding?
A: Please include your mobile phone number while registering for the event. Once you have registered, you will be assigned a bid number and will be sent a link to start bidding.
Q: What are the benefits of Online/Mobile Bidding?
Once bidding starts, you will be alerted on your mobile device when you have been outbid, so you can instantly respond with another bid.
Bidding can occur at any location within the auction itself, whether you are in line for the bar or mingling with friends. You do not have to be at the display tables to make a bid.
All auction bidding will be tracked, displayed and announced in real time throughout the evening.
At the end of the evening, the checkout process will run efficiently because your credit card information will have been entered into our system prior to or at the beginning of the event.
Online Bidding allows for a completely paperless bidding system.
You are able to use technology you already know: your own smartphone or tablet (iPad, Samsung Galaxy, etc).
You are notified via text when you are outbid and can rebid immediately from your phone.
Online bidding eliminates overcrowding and hoovering around auction packages and bid sheets.
Q: I have a friend who wants to come to the event, but is not very good with computers. Is there a way they can get some help?
A: Of course! We will have special volunteers serving as ‘Bid Assistants’ at the event. They will help anyone who needs assistance with bidding.
Q: Do I have to register separately for the Online/Mobile Bidding function and for the event?
A: Nope! Registering for the event will also enable you to bid in the silent auction.
Q: I have a limited text plan, how can I participate?
A: If you do not want to get text messages related to the auction, simply do not give us your mobile phone number. The Online/Mobile Bidding platform will only send messages to bidders who have a cell phone number listed. You will not receive text outbid notifications, but you can still bid.
Q: What if I am not able to bring a smartphone or tablet to the event? How can I still bid on packages?
A: It depends. If you have an older cell phone you can still register it at check-in so that you receive outbid notifications via text message, but you will still need to find a volunteer or ‘bid assistant’ with a tablet or smart phone to place your bid for you.
Q: Will this work for all mobile devices?
A: You can bid with any mobile device that supports an internet connection. With smartphones and tablets, you can browse, search and bid via a web browser. When registering your mobile device, you will be provided a custom URL for bidding purposes. With standard mobile phones, you can bid and receive alerts via text messaging. Please note: if your device is not a phone that receives text messages, you will not receive outbid text notifications.
Q: What about attendees not using mobile devices?
A: Volunteers with iPads will be available on-site for those that don't own or don't wish to use a mobile device. Volunteers will be available to assist with questions and bidding
Q: Do I need to download an app to my phone?
A: No. The Online/Mobile Bidding platform is a mobile-ready website, so it will use your phone's internet browser. You will receive a text with a link to the site and your bidder number.
Q: How do I start bidding?
A: It usually takes about 60 seconds after leaving the registration table for a text message to hit you phone. This text message will contain a link that will take you directly to your personal bidder application!
Q: I didn’t receive my text message now what?
A: Check in with registration and ensure that they have your phone number entered correctly.
check the status of your bids on the “My List” screen of the Online/Mobile Bidding app. If you are outbid, you will also see an outbid notice on the home screen of the app. Upon check-in, let the staff know that you want to bid but do not want to receive text messages. They will help you get logged in to your app from there.
Q: How can I find the package I want?
A: From the home screen, click on the magnifying glass icon and enter the package name or number or a keyword, and jump right to that package. Or, you can scroll through a list of packages by category by choosing "Browse by Category." When you see the package you want, click on the "Details/Bid" button to get more info about the package and to place a bid.
Q: How do I enter a bid?
A: Entering a bid is easy. Just go to a package's "Details/Bid" page and click the Quick Bid button or select a higher bid from the Bid drop down menu.
Q: What is a "Max bid"?
A: You can bid in two different ways. You can bid the traditional way by bidding the minimum raise, or you can enter the maximum you’re willing to pay for that package. When you place a maximum bid, the system enters the current minimum increase and then bids for you against other bidders until your maximum bid is reached.
Q: Why would I enter a Max bid?
A: Maximum bids are ideal if you want to place a bid on a package and not worry about checking back to see if you are still the top bidder. The system will bid for you until your maximum bid is reached. If someone exceeds your max bid, you will receive an outbid notification and are given the option to place another bid.
Q: Why does it keep saying that I’m being outbid as soon as I try to put in a new bid for this package?
A: Most likely, someone else has set a max bid on this package. If you bid anything below their maximum bid, the system will automatically out bid you in favor of the max bidder.
Q: What are the rules for “Buy Now” packages?
A: If a package has a “Buy it Now” option, you can click on the “Buy it Now” button to purchase the package outright for the Buy Now price. This will end the bidding immediately.
Q: I accidentally bid $10,000 on this package when I meant to only bid $1,000, can you help?
A: Yes! Find a “Bid Assistant,” who will direct you to someone who can retract your bid. Once that bid is retracted, you will need to submit the correct bid.
Q: How do I know if I have been outbid?
A: If you are bidding with a smartphone, you will receive a text message when you have been outbid. If you are using a tablet or computer, you will see an onscreen outbid alert in the upper right-hand corner of your home page. You can also watch the status of your bids on the "My List" screen.
Q: What airports can I fly into?
JFK New York Airport: The largest of the three major NY airports, JFK International Airport in Queens County Long Island sits about 15 miles from Midtown Manhattan. JFK Airport NY is serviced by more than 90 airlines, and handles both international and domestic flights from NYC. With so many outgoing flights to choose from, the JFK New York Airport is convenient for NYC tourists traveling to New York from just about anywhere.
Laguardia Airport: The smallest of the major NYC airports in the area, LaGuardia Airport in Queens mainly services domestic flights, as well as flights to Canada and and the Bahamas. While LaGuardia Airport NYC is the closest NY airport to Manhattan (9 miles from Midtown), there is unfortunately no train service from LaGuardia into Manhattan.
Newark International Airport: The Newark Liberty International Airport in New Jersey is a major Continental Airlines Hub, and services both domestic and international flights in and out of the NYC area. While the Newark Airport lies in New Jersey, it is just 15 minutes away from Manhattan, and Newark Airport commuters can reach this major NY airport via the convenient AirTrain rail service
Q: What is the nearest subway train to Wallace Hall?
A: The 6 Train (green line) is located at 86th and Lexington Avenue. Please note at this train stop uptown and downtown 6 trains have separate entrances. You will not be able to access the train platforms for both direction from one side. A one-way ticket fare is $2.75.
Q: What other public transportation can I take to get to Wallace Hall?
A: You have many options with public transportation to Wallace Hall including yellow cabs, Uber, Lyft, subways, and busses. Subway and busses are operated by the MTA. Click here for MTA info and schedules.
Q: What are the driving directions to Wallace Hall?
A: Click here for St. Ignatius Loyola’s driving instructions.
Questions? Feel free to reach out to us at firstname.lastname@example.org
Legacies of War
1312 9th Street NW
Washington, DC 20001
Visit us at www.legaciesofwar.org